Benology Company Policy for Exporting Yemeni Green Coffee

1. Quality and Excellence

• We are committed to exporting the finest specialty Yemeni green coffee upon request, sourced from trusted and reputable suppliers.

• Our beans are guaranteed to be defect-free and meet international specialty coffee standards (88+ score and above).

• We apply the highest standards in sorting, packaging, and storage using modern, safe methods.

2. Customer Service

• We offer free consultations to green coffee buyers.

• We ensure full transparency in all our dealings and product specifications.

• We are committed to responding to all inquiries within 24 hours.

3. Social Responsibility

• We work directly with farmers to ensure they receive fair compensation.

• We actively participate in sustainable coffee cultivation programs.

• We adhere to environmental standards in all our operations.

4. Integrity and Transparency

• Our pricing is competitive and clearly stated, with no hidden fees.

• All shipments are accompanied by the required export documentation.

• We offer free samples to serious new customers.

5. Continuous Improvement

• We strive to develop distinctive coffee profiles.

• We continually enhance our packaging and shipping processes.

• We stay up to date with global market trends and requirements.

6. Return Policy

If there is a clear defect in the coffee, it may be returned. We will refund the amount paid, excluding shipping costs.

Our Motto:

"The quality of Yemeni heritage meets international standards."

This policy is subject to regular updates to align with global best practices in the green coffee trade.